Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Service" refers to the AI consulting services provided by Syntelix
• "User," "You," or "Your" refers to the individual or organization accessing our services
• "We," "Us," or "Our" refers to Syntelix
• "Agreement" refers to these Terms and Conditions along with any engagement letter or statement of work
• "Content" refers to text, images, data, and other materials provided through our services

2. Acceptance of Terms

By accessing our website, engaging our services, or entering into an agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

You must be at least 18 years of age and have the legal capacity to enter into binding agreements. If you are entering into this Agreement on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

3. Service Description

Syntelix provides artificial intelligence consulting services to organizations, including but not limited to:

• AI readiness assessments and strategic planning
• Custom machine learning model development
• Ongoing AI advisory and consultation
• Data analysis and capability evaluation

Specific service details, scope, deliverables, and timelines will be outlined in individual engagement letters or statements of work. Service availability may vary based on capacity and expertise requirements.

4. User Responsibilities

When engaging our services, you agree to:

• Provide accurate and complete information necessary for service delivery
• Respond to requests for information in a timely manner
• Designate appropriate points of contact within your organization
• Ensure that any data provided to us is obtained legally and with appropriate permissions
• Maintain confidentiality of any proprietary methods or information shared during engagements
• Use deliverables and recommendations in accordance with applicable laws and regulations
• Not attempt to reverse engineer, decompile, or extract source code from any proprietary tools we may use

5. Intellectual Property

5.1 Our Intellectual Property

All content, methodologies, frameworks, and materials created by Syntelix prior to or independently of any engagement remain our exclusive property. This includes our website content, branding, proprietary methods, and pre-existing intellectual property.

5.2 Work Product

Upon full payment, you will receive a license to use deliverables created specifically for your engagement, including custom models, analysis, and recommendations. This license is non-exclusive, non-transferable, and limited to your internal business purposes.

5.3 Client Data and Input

You retain all rights to data and information you provide to us. We will not claim ownership of your data but may retain anonymized versions for improving our methodologies, subject to confidentiality obligations.

6. Payment Terms

Payment terms will be specified in individual engagement agreements. Generally:

• Fees are quoted in Singapore Dollars (SGD) unless otherwise agreed
• Payment is typically required within 30 days of invoice date
• Some engagements may require partial payment upfront
• Late payments may incur interest at the rate of 1.5% per month
• All fees are exclusive of applicable taxes unless stated otherwise

We accept payment via bank transfer or other methods as agreed. Expenses incurred during the engagement may be billed separately with prior approval.

7. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives the termination of our agreement.

We will not disclose your confidential information except as necessary to provide services (with your approval), as required by law, or as specified in our Privacy Policy. All team members and subcontractors are bound by similar confidentiality obligations.

8. Disclaimers

8.1 No Guarantees

While we strive to deliver high-quality services, we cannot provide specific performance or outcome commitments. AI and machine learning involve inherent uncertainties, and results may vary based on data quality, implementation, and external factors beyond our control.

8.2 Professional Advice Disclaimer

Our services constitute professional consulting but should not be considered as legal, accounting, or regulatory advice. You should consult appropriate licensed professionals for such matters.

8.3 As-Is Basis

Services are provided on an "as is" basis. We make no warranties, express or implied, regarding merchantability, fitness for a particular purpose, or non-infringement beyond those explicitly stated in engagement agreements.

9. Limitation of Liability

To the maximum extent permitted by Singapore law:

• Our total liability for any claims arising from an engagement shall not exceed the fees paid for that specific engagement
• We shall not be liable for indirect, consequential, special, or punitive damages
• We shall not be liable for loss of profits, revenue, data, or business opportunities
• Claims must be brought within one year of the event giving rise to the claim

These limitations apply regardless of the form of action, whether in contract, negligence, or otherwise.

10. Termination

Either party may terminate an engagement with written notice as specified in the engagement agreement. Generally:

• Fixed-term engagements: 14 days written notice
• Monthly advisory services: 30 days written notice
• Immediate termination is possible for material breach if not cured within 14 days of notice

Upon termination, you remain obligated to pay for services rendered up to the termination date. Provisions regarding confidentiality, intellectual property, and liability survive termination.

11. Dispute Resolution

11.1 Governing Law

These Terms and Conditions are governed by the laws of Singapore. The courts of Singapore shall have exclusive jurisdiction over any disputes.

11.2 Informal Resolution

Before initiating formal proceedings, parties agree to attempt informal resolution through good faith discussions for at least 30 days.

11.3 Mediation

If informal resolution fails, parties agree to attempt mediation through the Singapore Mediation Centre before pursuing litigation.

12. General Provisions

12.1 Entire Agreement

These Terms and Conditions, together with any engagement letter or statement of work, constitute the entire agreement between the parties and supersede all prior understandings.

12.2 Severability

If any provision is found invalid or unenforceable, the remaining provisions continue in full force and effect.

12.3 Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

12.4 Assignment

You may not assign or transfer your rights under this Agreement without our written consent. We may assign our rights and obligations with notice to you.

12.5 Notices

All notices must be in writing and sent to the addresses specified in the engagement agreement or to [email protected].

13. Changes to Terms

We may update these Terms and Conditions periodically. Changes will be posted on our website with an updated "Last Updated" date. Material changes will be communicated to active clients via email.

Continued engagement of our services after changes become effective constitutes acceptance of the updated terms. Existing engagements will generally continue under the terms in effect when they commenced unless mutually agreed otherwise.

14. Contact Information

For questions about these Terms and Conditions, please contact us: