Privacy Policy

Introduction

Syntelix ("we," "us," or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or interact with us in any capacity.

We comply with Singapore's Personal Data Protection Act 2012 (PDPA) and handle all personal data in accordance with applicable data protection laws and regulations. If you have any questions about this policy, please contact us at [email protected].

Information We Collect

We collect information that you provide directly to us, as well as information automatically collected through your use of our services.

Information You Provide

• Contact information including name, email address, phone number, and business address
• Company information and job title
• Communication preferences
• Information provided through forms, emails, or during consultations
• Payment and billing information for our services

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, navigation patterns)
• Cookies and similar tracking technologies
• Referral sources and search terms

How We Use Your Information

We use the collected information for various purposes, always ensuring we have a lawful basis for processing under the PDPA.

• To provide and deliver our consulting services
• To communicate with you about our services, appointments, and inquiries
• To process payments and manage billing
• To improve our website and service offerings
• To send marketing communications (with your consent)
• To comply with legal obligations and protect our rights
• To analyse website usage and optimize user experience

Legal Basis for Processing

Under Singapore's PDPA, we process your personal data based on one or more of the following grounds:

• Consent: Where you have given explicit consent for specific processing activities
• Contract Performance: To fulfil our contractual obligations to you
• Legitimate Interests: For our legitimate business interests, provided these do not override your rights
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist with website hosting, payment processing, analytics, and email communications
• Professional Advisors: Lawyers, accountants, and consultants when necessary for business operations
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with any merger, acquisition, or sale of assets

All third parties are required to maintain the confidentiality and security of your personal data and use it only for the purposes specified by us.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Staff training on data protection practices
• Secure data storage with reputable cloud providers

While we strive to protect your personal data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but commit to addressing any breaches promptly in accordance with the PDPA.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

• Client engagement data: Duration of engagement plus 7 years for accounting purposes
• Marketing communications: Until you withdraw consent or we determine the data is no longer needed
• Website analytics: Typically 26 months
• Contact form submissions: 3 years from last contact

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through our cookie consent banner or your browser settings. For detailed information about our cookie practices, please see our Cookie Policy.

Your Rights

Under Singapore's PDPA, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Withdraw Consent: Withdraw consent for processing where we rely on consent
• Right to Data Portability: Request your data in a commonly used format
• Right to Object: Object to processing based on legitimate interests

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days in accordance with the PDPA.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: